FAQ's

Frequently Asked Questions (FAQs)

1. What is Jazba?

Jazba specializes in high-quality, custom-made products that are printed on demand. We offer a wide range of customizable items, including apparel, accessories, home decor, and gifts. Each product is created just for you after you place an order, ensuring that it's unique and personalized.

2. How does the Print on Demand process work?

Once you place an order, we create your product specifically based on the design or personalization you’ve selected. Our Print on Demand service ensures that each item is custom-made just for you. After production, we ship it directly to your doorstep!

3. Can I return or exchange my custom order?

Since our products are made-to-order, we do not accept returns or exchanges unless the product is damaged, defective, or if there was an error with your order. If you encounter any issues, please contact us within 7 days of receiving your item, and we’ll work with you to resolve the problem.

4. How long will it take to receive my order?

• Processing Time: It typically takes 2-5 business days for us to create and print your order.

• Shipping Time: After processing, shipping times vary depending on your location:

  • Domestic (US): 5-7 business days

  • International: 10-20 business days, depending on the destination.

Please note that processing and shipping times may be affected by peak seasons or unforeseen delays.

5. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the status of your shipment on the carrier’s website.

6. Do you offer international shipping?

Yes! We currently ship to [list of countries or regions you ship to]. Shipping times and costs may vary depending on the destination. Please note that international customers are responsible for any customs duties or taxes that may apply.

7. What are the shipping costs?

Shipping costs are calculated based on the weight of your order and the destination. You will see the shipping cost at checkout before completing your purchase. We also offer free standard shipping on orders over $[amount].

8. How can I cancel or modify my order?

Once your order has been processed, we begin the creation and printing process. As a result, orders cannot be modified or canceled after they’ve been placed. Please double-check your order details before confirming your purchase.

9. What happens if my order is lost or damaged?

If your order is lost or damaged in transit, please contact us within 7 days of receiving it. We will work with you to provide a solution, including offering a replacement or refund, depending on the situation.